If you receive an error message when trying to log in to our artist portal, please follow these steps:

1. First, check which browser you are using. We recommend Google Chrome or Firefox. Apple's standard browser Safari is unfortunately only partially compatible with our portal and using it often results in error messages.
    
2. Delete cookies and cache of your browser. This works differently depending on the browser you're using:
   
   Firefox: Menu (top right 3 horizontal lines one below the other) →Settings →Privacy & Security →Cookies an Site Data →Clear Data.
   Chrome: Menu →More Tools →Clear Browsing Data →Clear Data.
    
3. Please make sure that you are using your contract number and not the GVL ID to log in and check that the password is case-sensitive.
    
4. If necessary, use the "Forgot password" button to have a link sent to you for assigning a new password and then try again.
   Important: the password must not contain any special characters, must be at least 8 characters long, and must contain at least one uppercase letter, lowercase letter and number each.
   Please note that the link can be used only once - after that it is invalid and it is not possible to create a new password using it.

If all these steps do not help, please contact our support by phone from Monday to Thursday, 9 am - 5 pm, Fridays 9 am - 2 pm at 030 48483 677 or by email to meineGVL@gvl.de.