There can be many reasons for filing a complaint. Due to the complexity of the data, it is therefore important to check in advance whether a complaint is justified and can therefore be processed.

Reasons for a complaint can be:

• missing products (in the product search on my.gvl)
• missing usages
• wrong product descriptions

Missing products:

Please note: Your productions only become relevant for remuneration when they are used in TV and radio! It is not a prerequisite that a sound carrier producer reports his repertoire to the GVL. And even usage reports only come from the evaluated broadcasters (see distribution plans) and can often only be mapped a whole year late.

If you cannot find your production despite broadcasting on an evaluated station, please send us corresponding proofs by mail to meinegvl@gvl.de. Accepted proofs would be for example:

• Station confirmation of broadcasting with station designation, date and duration of use
• Original GEMA listing with station, date and duration of use.

Missing Usages:

Please note: Usage reports only come from stations evaluated by us (for more info, see Distribution Plans) and can only often be implemented about a full year later.

If you still do not find any usage on your product under my.gvl, please send us appropriate evidence by email to mygvll@gvl.de. Accepted proofs would be for example:

• confirmation of broadcasting with station name, date and duration of use
• Original GEMA listing with station, date and duration of use.

Incorrect product designations:

Please note: The product information that you find on the products at my.gvl is usually meta-data that is transmitted as additional descriptive information from the broadcasters to GVL. Unfortunately, this information can often be incorrect and is therefore generally not used for the verification of contributors. They are intended solely to make it easier for you to find your productions. Also, different spellings or minor spelling mistakes will not be corrected, as these will be overwritten again incorrectly with each new usage report from a broadcaster.

Product names can therefore only be changed in exceptional cases, if essential information such as artist and title are completely wrong.

In this case, please send us a proof showing the name of the main artist and the product title. This can be the same evidence that we accept as proof of your contribution: https://gvl.de/en/rights-holders/performers/frequently-asked-questions#general_items